Widely acclaimed as the original American-designed ceramic cooker, the Big Green Egg was derived from an ancient clay cooking device known as a “kamado.” Originally a clay vessel with a lid, today’s EGG is a modern ceramic marvel known for producing amazing culinary results for the novice and expert alike for over thirty years!
Warranty issues can be taken care of by any Big Green Egg dealer, whether the original seller or not. Please see warranty guidelines for specific warranty informations. Warranty process is simple – fill out the warranty form and return it to Outdoor Kitchen with a photo of the defective part. All warranties should be processed through Outdoor Kitchen. If there are questions regarding whether or not a part is under warranty, call your distributor. Do not call (or have your consumer call) Big Green Egg directly, you/they will simply be referred back to Outdoor Kitchen.
Please note that labor and freight are not covered under warranty.
Please be advised that ceramic and cast iron components cannot be shipped via UPS due to breakage. It is necessary for these pieces to ship via freight line on a pallet in order to arrive intact.